I sponsor two children is thier a way to merge them into one account so I can see both on the same page when I log in?

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tiffany

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Posted 2 years ago

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Sarah Heacock Schreffler

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I know they have moved children from one account to another in the past, but they are going to need to know the children's IDs to know which children to move (or the two different sponsor IDs on the accounts)
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nicole richardson

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I also have two accounts that need to be merged, sponsor numbers 08259694 and 08258687. Thank you for the help and Gods bless.
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Sarah, Sponsor and Donor Relations, Social Media

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Hi Nicole! The two accounts I pull up with those sponsor numbers have vastly different information, names included. Are you and Diane Thornton related or do I have an incorrect sponsor number?
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Sarah, Sponsor and Donor Relations, Social Media

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Hi Tiffany! It looks like we actually have submitted the information to combine your two accounts into one, but the department that handles these is behind at the moment. They will merge them together as soon as they are able to, and you will be able to see both children on the one account then :).
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Emily McDermott

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Can you please merge my two account together? My daughter is the writer on one and I am the writer on the other, but all payments come out of my account. Can we merge them so we can see both children on the initial page?? (08221105 & 08221118)
Thank you & God bless.
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Shannon Massey, Employee

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Hi Emily, 
We would be more than happy to set this up for you. However, I did want to offer one other option that you might not know about. If you will be paying for both children and writing to one and your daughter to the other, we do have the option of setting your daughter up as the correspondent. This means that we could have both kiddos on your account so that you can donate financially for them. However, for the child that your daughter writes to, we would set her up a correspondent account. This means she will have her own account where she can write and the letters will come directly to her, but you will also have the child on your account where you can make the financial donations. The real benefit of doing it this way is that you can pay for both kiddos at the same time on one account, while your daughter will still have the letters come in her name and she can have an online account where she can write as well. Please let us know if you would like to do it this way. :) Please also confirm for us that her child is Karntida (TH081100939), correct? Thank you so much for getting back with us! 
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Allyssa Gundel

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This reply was created from a merged topic originally titled Merge Accounts.

Hello,

I sponsor several children with my husband.  We've been married for a while and have two accounts, but we would like to merge them into one if possible so we can sponsor all our children in the same place.  Is this possible?
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Sarah, Sponsor and Donor Relations, Social Media

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Hi Allyssa! We'd be happy to merge your accounts together. Can you tell me what the sponsor numbers are for the two accounts?
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jason williams

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I have three different donor numbers could I also have them merged. 07963958, 07963932 and on my last account I only know her id which is c0082100170.
Could you please help?
Jason Williams
Angela Williams
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Sarah, Sponsor and Donor Relations, Social Media

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Hi Jason! I found your accounts and have requested that we merge them under the oldest sponsor number, 07963756, which is the one with CO082100170. This will take a few days, but you will be able to see each child on that one account online after it has been taken care of :).
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Lacy Cook

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I need both of our kids merged together as well. 08196751 and 08196749
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Sarah, Sponsor and Donor Relations, Social Media

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Hey Lacy! I can definitely get these two accounts merged together. What would you like me to list as the name on the account once they are merged? I can try all three names that we currently have listed, but that will probably be too long. Would there be a good family name to put it under? I'm also going to merge them under the first sponsor number you gave me, 08196751, since you have an online account created for that one :).
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Jeff Park

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I now have two accounts as well.  Would it be possible for you to combine mine? 

Thanks
(Edited)
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Sarah, Sponsor and Donor Relations, Social Media

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Hi Jeff! I do see that we have two accounts for you. I am combining them for you under the older sponsor number you have, 01663193 :).
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Jeff Park

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Wonderful!!!  Thank you!!!

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Jessica Bullington

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My husband and I have three sponsor numbers between us.  Could we merge them to one account, please? :-)
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Jessica Bullington

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Our accounts are combined, but now we can only see one of our three kids on the account. How do we fix that?

Thanks!!
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Sarah, Sponsor and Donor Relations, Social Media

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Hi Jessica! I am so sorry for the confusion! Can you give me the child IDs for the two children you are not seeing on your account? I am also only seeing one child, so I am trying to figure out what happened and why the children didn't move over as they should have.
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Jessica Bullington

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One kiddo is KE076400052 and the other is BR048300334.

Thank you so much for your help--I was almost in tears when I didn't see Antônio's profile pop up. We were able to write the other two via our separate accounts, but nothing for that sweet little boy, yet. You're a blessing, Sarah!!
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Susan, Sponsor and Donor Relations, Social Media

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Jessica, I have merged your three accounts and kept the one that you had a username and password created for. This means you should be  able to login and see all three children now. :) Let us know if we can  help with anything else. 
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Jessica Bullington

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Thank you, Susan!! :-)
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Vanessa Barrientez

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Can you combine mine as well?  07719287 and 07719279.
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Shannon Massey, Employee

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Hi Vanessa!
I would be happy to combine these two accounts for you! What name would you like the new account under? Also, can you please let us know if you have a preference on which account we keep and which one we make inactive? 
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Stephanie Coffey Esters

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I have the option to write to either of my sponsored children via my app, and both are linked to my account when I log in; however, in the app, there is only a picture and info for the first child we sponsored. How do I see the other one?
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Sarah, Sponsor and Donor Relations, Social Media

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Stephanie, you should be able to log out of the app and log back in to see the second child's information. Let me know if you continue to have this issue after trying that troubleshooting step :).
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Stephanie Coffey Esters

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Stephanie Coffey Esters

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Sarah Heacock Schreffler

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Have you logged out of the app and back in again?  When you get new children on an account (or lose childre) you have to log out of the app and back in for the changes to be reflected in the children on the account.
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Brian Hutchison

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Can you combine sponsor numbers 00911248 and 07965492 together please? We already have an account set up under 00911248. Thank you.
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Sarah, Sponsor and Donor Relations, Social Media

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Hi Brian! I just requested that we merge these accounts together under your sponsor number 00911248. It usually takes a few days for accounts to be merged together, but you will  see them merged together soon!
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Brian Hutchison

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Thank you Sarah!
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Gage Lloyd Herrmann

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Could you merge BR4581087 into the account that has GH032400049? Thank you!
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Shannon Massey, Employee

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Hi Gage!
We would be happy to do this for you. However, I am not able to find, child BR4581087. Can you please provide me the sponsor number on the account this child is attached to? Thank you so much! 
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Walter Hill

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Hi my wife and I have 2 accounts can you merge them. Move Child ID # NI010700534 to my account Sponser # 02145440 that has Child ID #HA074402786 and #UG012000830

Thanks
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Leah, Employee

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Hi Walter! I have requested to have the two accounts merged together for you. It may take a few days for processing. Once the request has been completed all of your sponsored children will be on account, 02145440. 
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Lacy Cook

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I also have 2 kids and I need them combined on my profile please.
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Sarah Heacock Schreffler

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It would help them if you give them the child IDs.
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Lacy Cook

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I did in an email I sent 2 weeks ago. But I will add it here too. Thanks!
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Shannon Massey, Employee

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Hi Lacy, 
I am so sorry if we missed an email from you! We would be happy to combine your two accounts for you, but we do need to confirm we have the correct kiddos. I see you have your email attached to two accounts. The kiddos are Wilmer (EC052800138) and Fersi (IO015300036). Is this correct? If so, I will be happy to place them on the same account. What name do you want them under? Did you want your name, Lacy Cook on the account? Can you please also confirm for us how you are related to the two current account holders? Thank you so much! 
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Charity Bogumill

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I also have two account numbers that need to be merged.  08211727 and 08211726.  Can you please help?
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Christina, Employee

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Hi Charity! Thank you for bringing this to our attention so we may help you :). I have taken care of asking our processing team to combine your two accounts, and account number 08211727 will remain active. Once this request has been taken care of, you will be able to see both Jhan and Geovanny on your account. Regrettably, there is a bit of a delay in account merge requests at this time, so this may take some time to be completed. Thank you so much for your understanding and patience! 

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