I sponsored a child last March. I have written 7-8 letters no response. How do I know she exists?please don't say just wait.

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Does my sponsored child exist?
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Michele

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  • frustrated. confused.

Posted 2 years ago

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heather o

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Michele, first off thank you so much for investing in your sponsored life. Someone from Compassion will answer your question after the weekend; but hopefully I can help some until then. I am a sponsor too and I can assure you that your sponsored child is very much a real person who needs your love and care. Have you checked your online account for any letters? You may have a letter that is still in translation or something.The new letter process has had some bugs so it is still taking some time for letters to get back and forth. However, you should have received a introductory letter last month. If you don't have a letter on the way the Compassion staff will send an inquiry for you. It usually takes about 8 weeks to here from the inquiry. It maybe that your child missed letter writing day for some reason and that is the delay. I hope this helps! God bless!
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Jamie Riemersma

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Hi Michele,

I am a sponsor, like you.  I have been sponsoring now for 4 years.  I wanted to post today to hopefully help relieve some of your frustration.  The ladies who monitor this forum will be back tomorrow, and hopefully be able to help you a little more.

First of, I want to assure you that your child is real.  If you choose to, you can join the compassion coorespondants group on facebook.  There are many sponsors there who have had the opportunity to actually go on trips and meet their sponsor kids.  I have never been so fortunate myself, but a couple years ago another sponsor went and visited the project one of my boys is at, and she brought me back pictures she took of him at the project, with the gifts I had sent with her for him.  So, I feel very confident in saying that these kids are real, they do attend the projects and they do benefit from our sponsorship!

I know it can be so hard waiting for those letters to come, can't it?  As a new sponsor, you should have received your first letter within the first 4 months of starting your sponsorship.  Since it sounds like you haven't, Compassion can do an inquiry for you to get that letter underway.  Again, the ladies who watch this forum can help you with that tomorrow.  After that first letter, you should be receiving a letter every 2 to 6 months, depending on how often you write.

Compassion made some changes to how letters are handled back in April.  These changes were supposed to have helped speed up the communication process, but as can happen, there have been some problems with this change, and myself and many other sponsors have actually noticed a slow down in the process.  Compassion knows this, and is working to correct it.  It has been frustrating and at times discouraging, but I believe Compassion will work through it, and in time we will see the things they have promised.  So, I encourage you to hang in there for now.  Let Compassion do an inquiry for you, and see how things go after that.
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Michele

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Hi Jamie. Thanks for your comments. You are saying what compassion says. Just trust us and wait. I'm not so inclined to do that, however. Of course I feel and understand the gift of giving. I still don't know if my child sponsored really exists and if the new system in April ( which I remember-- I started before May) works, why have I heard nothing and have been writing since April? No one can confirm for me that she really exists. That is very troubling
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Susan, Sponsor and Donor Relations, Social Media

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Michele,

I am so sorry that you have waited so long for a letter from your child and that this has caused you to doubt your child's very existence. Regrettably, there have been other organizations that have made it difficult for organizations like Compassion who are genuinely trying to make a difference in the lives of children with financial integrity. For this reason, I encourage anyone who donates to an organization to do their research before they give. Don't just blindly give to an organization. By all means, Google us, look at what Charity Navigator, Charity Watchdog, and the Better Business Bureau are saying, listen to what other supporters are saying about Compassion, look at our financial records, visit our centers and your child in the field or talk to other supporters who have, and look at research that backs up the effectiveness of our program. I believe that all of these things speak for themselves about our integrity and whether you can trust us when we say to you that you are sponsoring a real child with real needs and you are making a real difference. 

Regrettably, I was unable to find an account for you by your name and email address. Are you by chance sponsoring Yusra from Tanzania? If so, it looks like you just started sponsoring her in May 2016 and have sent five letters. Thank you so much for pouring into her life in this way! With each letter, you are building her confidence and bringing a smile to her face. Not only that but you are answering prayers and encouraging her mother and grandmother. Imagine what it is like for them to have a complete stranger love and support their child and bestow such kindness on them! While I do not see any letters on the way from Yusra just yet, I imagine that one will arrive soon. Please confirm whether or not this is your account and I will see how we can assist you further. 
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Michele

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Hello- thank you for your reply. Your info leaves me even more concerned. Yes, Yusra is the child I sponsored but why can you not find my info in your system? And how did you know which child I sponsored if my info isn't there? Yikes! What a mess!!! I need to know that Yusra is a real person. How do you know her mother is so happy? How do you know there is a grandmother? Are you guessing or do you have real information???? Please help
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heather o

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Michele,
Susan knows about your child because she has access to her basic biography which states her guardians. She also can make an educated guess as to who you sponsor but there could more people with your name or your email address could have been entered slightly different (typo that went unnoticed or such). I can assure you your child is very real and wlonce the letters start to flow hopefully you will find, as I have and many others, that sponsorship ends up blessing you just as much if not more than your sponsored child. My family sponsors several children and we write to about 50 more. These children and young adults are very real. I often get updates on various situations that my kiddos have made me aware of in previous letters. The letter process is slow right now with the bugs in the new system, so it is a test of patience for sure. We have been sponsoring for almost 3 years and even my husband (who was the biggest skeptical) believe in Compassion now. I hope this helps and I pray your skepticism is relieved; I believe waiting for letters is a tool God uses to teach us patience
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Katherine

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Michele, I'm sorry for the confusion. Susan was just trying to verify that she has the right account in front of her so she can provide you with more detailed information. It can be difficult for us to be sure on these forums when we only have a first name and email address, so we sometimes need sponsors to provide a little more information. The email address you use on here did not pull up your account for us because you have a different one on your account. We aren't guessing, we're just trying to be absolutely sure that we are looking at the right account. Thank you for confirming that we do.

We mentioned Yusra's mother and grandmother because we have information about the children, such as who their guardians are and whether or not they have siblings. Any parent or guardian is surely going to be happy and encouraged when they see their child thrive and be provided with basic needs, like nutritious meals, and also when they see their child grow into a strong, healthy, and confident young adult who is ready to face the future. Many employees and sponsors alike have visited the centers and met their children, and we can assure you that Yusra is absolutely real and she is benefiting from your sponsorship. We have seen how the Lord uses us to release children from poverty. We even have friends who grew up in poverty, became sponsored children, and now work at Compassion. At this point, I would like to encourage you to pray about this. I completely respect that you have doubts, as I did too when I first started to sponsor. Please know that we are here to answer any of your questions and we are absolutely willing to talk with you about this or any other concern you may have.

As far as those letters, I want to thank you for being such an excellent letter writer! Yusra has actually written three letters to you and you should receive those soon. I apologize that you have had to wait so long, but we are behind in processing the letters in our country offices. Yusra seems just as excited to write to you and hear from you as you are to hear from her! 
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Shawn Almond

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I have not been waiting as long as Michele, but am growing very weary of where my funds are going. I have been told twice now that the Indian Government is not allowing funds to get to the children. That they have stood in the way of helping them. Does this mean I am unable to get a letter back from him? I sent him birthday money.. For HIS birthday. Did he get it all or was it just put in a pool of money for everyone? Where does my monthly donation go if the government is not allowing? Mohan from India is my child so that I don't hear anything on not having my account.  My fiancé also sponsors von from the Philippines and has heard nothing from him either. This is all just getting very sketchy. I, like Michele, don't want to hear to just be patient, because we have been.  Just being told that this is all legit and kosher isn't assuring at all. Getting actual proof and up to date info on our children and donations is realistic and expected.  Sorry to sound so hasty, but the typical PR reply isn't cutting it.
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Adam

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Hi Shawn. I'm another sponsor like you and I just want to say that I'm sorry that you and you and your fiance haven't heard from your sponsored children in a quite a while and you are beginning to have doubts about Compassion. I'm not exactly sure what happens to funds when there are complications with governments such as what you are describing, but I just wanted to share with you from my own experience that Compassion is a legitimate organization. It's actually amazing to me the work that they do and I've never seen such a Christlike attitude among all of the employees of any other organization. I have been sponsoring for long enough that I can say that the slowdown in letters has only been a very recent occurrence, I know that there is a lot involved with implementing this new letter system, and I can assure you that the children in Compassion's programs are real and that the programs that Compassion has in place are effective and life changing for them. I can also relate to what you are going through with waiting to hear from your sponsored children. I know that's hard, but the reason that Compassion has decided to make these major changes to their letter systems is so that sponsors and children can have better communication in the long run. I'm very excited about this new system, and I know that Compassion is working very hard to serve the children in their programs and us as sponsors to the best of their ability and they always follow through with what they say they will do. I hope you don't see this as PR spin, but I do want to encourage you to just hang in there and I know that it will be worth the wait. I'm sure that one of the ladies can address your other concerns. Have a great day, and God bless. Thank you for all that you do for these kids.
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Christina, Employee

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Shawn, I'm so sorry that you have been waiting so long to hear from you precious boy, Mohan. We have seen a delay in receiving letters due to the bugs with our new letter writing process; however, you should still be receiving letters at this time. Because it has been more than 4 months since you started sponsoring him and you have not received a letter, I have sent an inquiry to the field office in East India. They will make sure he is well, and they will have him write you a letter. It will take about 6-8 weeks to receive a response from the field office, and we will be in contact with you as soon as we hear back from them.

I would be happy to help you with your fiancé's account as well. Regrettably, I was unable to locate her account. I have tried to locate her child, Von, in the Philippines, so that I could find her account. However, there are 37 children from the Philippines with the first name of Von registered in our program. If you would like me to help you further with her account, can you please provide her name, sponsor number, or child's number. You are also welcome to email us at socialmedia@compassion.com. I am emailing you a more specific update about the situation in India. We need to be really careful about what we say on social media. 
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Susan, Sponsor and Donor Relations, Social Media

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Michele, I just wanted to follow up with you as it looks like there were two letters from Yusra that were just delivered to your account yesterday. I wanted to make sure you received them and that they were satisfactory to you. 
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Michele

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Thank you. I do not see them. Can you help me find them? I just tried to write to her and got a message " unable to submit letter"
(Edited)
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Sarah, Sponsor and Donor Relations, Social Media

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Hi Michele! When you log into your account, you can find those letters by clicking on "Write My Child" from the left side of the page. Once you are on that page, click on "My Letters". They should show up under "Conversations" at the very top, but some letters are ending up on the bottom of that list instead. Let me know if you still do not see them! Also, it's possible that we were working on the website when you tried to submit the letter last night. I would encourage you to try again to send the draft or a new letter. Let me know if you still have any trouble with this!

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