I sponsored a child two days ago and I was wondering if I should have received a sponsor number right away. I want to set up an account.

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I sponsored a child two days ago, and I was wondering if I should have received a sponsor number right away? I want to know so I can set up an account. 
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Lisa Neufeld

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Posted 7 months ago

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Sarah Heacock Schreffler

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Did you sponsor online or at an event? If you sponsor at an event it takes a couple of weeks to get the data back to Colorado and set up an account.
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Denise Biondo

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Thank you, I sponsored at an event. I also sent my first payment when I signed up.
(Edited)
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Shannon Massey, Employee

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Hi Denise, 
As Sarah said, this will take about 3 weeks for us to process everything. Have you already seen your first contribution withdraw from your account? Do you know your child's number? If you can provide that for us, we can a look a little more into this for you!
(Edited)
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Lisa Neufeld

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Thanks for your reply. I sponsored online.
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Madison

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Hello Lisa! 

Yes you should get a sponsor number and an email very shortly after you sponsor a child. I did take a look and it looks like the card that you tried to use did have an authorization failure. Our processing team will be handling your account at this time, and will place your child on hold on your account until we receive the first contribution for your child. Once they do this, you will probably get an email letting you know what your sponsor number is or asking for the first contribution, since we did not receive it yet. Let us know if you have any further questions and we will be happy to assist you! 

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