I sponsored another child at Ewomen in Oct and he is still not showing up on my account. Paulo Freddy Mkenyi

  • 1
  • Question
  • Updated 3 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: old posts

Photo of bysmith


  • 1 Post
  • 0 Reply Likes

Posted 3 years ago

  • 1
Photo of Christina

Christina, Employee

  • 1384 Posts
  • 302 Reply Likes
Hello bysmith! Congratulations on choosing to bless another sweet child with your love and support :). I'm so sorry for the confusion of not seeing little Paulo on your account. I have looked into this for you, and I have discovered the issue. When you signed up to sponsor Paulo, instead of placing him on your existing account with Dominique and Besohn, a new account was created for you. Regrettably, now you have two accounts. However, I can fix this for you! I will move Paulo over to your existing account, so that all three of your kiddos will be on your original account :). I will keep Paulo on your automatic donation, but I did notice that Dominique and Besohn are not on this automatic donation with your card. Would you like me to place them on this as well? I'm so sorry for this mistake; we appreciate your understanding and patience as we resolve this issue. 

This conversation is no longer open for comments or replies.