I sponsored children yesterday and now it wont recognize my information to view my account

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  • Problem
  • Updated 11 months ago
  • Solved
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Photo of Marcy Arellano

Marcy Arellano

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  • frustrated

Posted 11 months ago

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Sierra, Employee

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Hello Marcy! Thank you so much for reaching out to us. I was able to find your attempt to sponsor children on the 25th; regrettably, that sponsorship didn't go through. I can't see the reason why, just that it was unable to be processed on our end. I am sincerely sorry for that inconvenience! Would you like to try again? If you'd like to re-sponsor different children, you are welcome to follow the same process online that you did before. If you would like to sponsor the same children, I would be happy to look up their ID numbers to see if they're still available.

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