I sponsored two girls and then created an account but now I can't log in

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  • Updated 1 year ago
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I sponsored two girls tonight and received a confirmation e-mail receipt. I then created an account and logged in. However, when I went to log in on my computer it said it was unable to locate my record. Should I create a new account? And if I do will the girl's I sponsored be on that account? 
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Katie Smid

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Posted 1 year ago

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Garry Sagel

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Katie, I would just hang tight until the ladies that monitor this forum, get back to you tomorrow. They will be able to straighten it out for you. Congratulations on the two girls you are about to get to know.
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Shannon Massey, Employee

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Good morning Katie!

Congratulations on your two new kiddos! :) I see that you created a log in under the username, smiddykar15. Is this correct? If so, you did create your account correctly. The only reason that you are not able to see your kiddos on your account at this time, is that it looks like your first contribution did not go through quite yet. However, I am checking on the status to see what we need to do going forward. I will get confirmation for you and get back with your shortly. Thank you so much for your patience as we get this all worked out for you! 
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Shannon Massey, Employee

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Hello again Katie, 

I am still working out a few details on your account. Please know that I will get back with you on Monday with some answers! :) Have a wonderful weekend! 
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Shannon Massey, Employee

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Hi Katie, 
I have been in touch with a few people in the processing department to make sure that we get your donation processed in order to make your kiddos view-able on your account. I see on your account that one of them was in touch with you and that you will be contacting your bank. So, it looks like you have this all handled now. If I am incorrect and you still need additional help, please let us know! Thanks Katie and congratulations again!  
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Brooke Barnes

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I am actually experiencing the same problem. How do I resolve this situation?
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Susan, Sponsor and Donor Relations, Social Media

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Hi Brooke! Thank you so much for choosing to love and support two children in poverty! We are so blessed to partner with you in their lives! I am emailing you some more information on your account so that you can hopefully get logged in. 

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