I started sponsoring 4 months ago, but have heard nothing. Is my child getting the help and gifts?

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Concerned my sponsoree is not receiving funding.
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Eric Geer

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  • worried

Posted 2 years ago

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Adam

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Hi Eric! I'm sorry to hear that you haven't heard from your sponsored child yet. I'm another sponsor too and I've noticed a slow down in letters in the past few months as well. Compassion switched over to a new system for letters around April of this year which has caused a bit of a back log in letters in some cases. The reason for this change is to move letters back and forth much more quickly than before, but it's still in transition at this point. This change hasn't affected the programs otherwise and our kids are still receiving the same assistance and benefits as they always have. That said, it's not normal to go more than four months before receiving your first letter and I'm sure the ladies at Compassion who manage this forum will be able to look into this for you when they are back in the office. I hope that you get your first letter soon. I'm know you're excited. Welcome to Compassion, and thank you for choosing to make a difference in the life of a child in poverty!
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Sarah, Sponsor and Donor Relations, Social Media

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Hi Eric! I am so sorry that you haven't yet heard from Heisel and it has made you question whether she has been receiving your donations. Heisel has been receiving your sponsorship funds, and she does know that you are her sponsor. We actually processed her first letter for you in September, which you should have received in the mail by now. I will have that letter reprinted and sent to you right away! I'm so sorry you didn't receive the first copy :(. In the meantime, I also wanted you to know that we have another letter being processed from her right now too. You should see that letter on your account and in your mailbox within the next few months!

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