I started sponsoring a child but she’s not showing up online nor on the app

  • 1
  • Problem
  • Updated 7 months ago
  • Solved
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

I started sponsoring a child and sent in the slip with my info on it and online it still says I am not sponsoring a child..? What is happening?
Photo of Emily Romesburg

Emily Romesburg

  • 5 Posts
  • 1 Reply Like

Posted 7 months ago

  • 1
Photo of Sarah

Sarah, Sponsor and Donor Relations, Social Media

  • 4930 Posts
  • 1088 Reply Likes
Hi Emily! I'm so sorry for the confusion with your sponsored child. We have made an account for you. Negesse is on that account, but you aren't able to see her yet because we haven't received any payment information for donations. Until we receive that first donation, a child's sponsorship is not official. If you would like to make that donation today, you can do so on our website: https://www.compassion.com/epayment.
Photo of Emily Romesburg

Emily Romesburg

  • 5 Posts
  • 1 Reply Like
I sent in the piece of paper so I could set up the automatic payment and I had chosen to have the payment come out on the 15th of every month and the 15th has passed and nothing has been taken out yet.
Photo of Madison

Madison

  • 312 Posts
  • 43 Reply Likes
Emily, I did take a look at the slip, but I do not see the card information on the slip. For the first contribution, you would need to go to the site that Sarah mentioned above, https://www.compassion.com/epayment. After we receive this contribution, you will be able to see your child on your My Account. 

This conversation is no longer open for comments or replies.