I still have not gotten my welcome packet yet

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  • Updated 11 months ago
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I began to sponsor a young boy named Christian from the Philippines as of 8 November. I received the email the same day stating I should receive this packet within 15 days, and I still have not gotten it. I even got the email that I should take the survey about getting my packet already. I really am sad that I have not gotten it yet, as I would love to write my child and get to know him more, and I cannot without the packet! Help me please! 
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Sabrina Brown

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  • sad and confused

Posted 11 months ago

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Leah, Employee

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Hello Sabrina, I am so sorry that you have not received your welcome packet for Christian yet. Regrettably, the 15 day turn around time does not include overseas addresses. I apologize for that miscommunication. I do show that it was shipped to you from our office here in Colorado Springs on, November 8, 2017. So, it should arrive to you shortly. The good news is that your don't have to wait for the packet to arrive to start writing. You can login to your my account and write him there. I do show that you have already created an online account. If you need me to send an email with your username and reset the password for you, I would be happy to. Thank you for making a difference in Christian's life and welcome to the Compassion family! 

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