I stopped getting notifications for daily prayers

  • 2
  • Problem
  • Updated 9 months ago
  • Solved
Archived and Closed

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Don't receive daily prayer notifications
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Jennifer S

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  • frustrated

Posted 9 months ago

  • 2
Photo of Sierra

Sierra, Employee

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Hi Jennifer! I'm so sorry you stopped getting these notifications! Which daily prayers are you speaking of? Are they the ones that pop up on the phone app, or emails from the prayer network?
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Jennifer S

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Hi!  They are the ones on the phone app.
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Sierra, Employee

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Thank you for clarifying. :) It sounds like this may be an app issue, then. Do you have an Apple or Android phone?
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Jennifer S

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I have an android phone, I tried to sign out and sign back in to the app to maybe reset it, but it didn't help.
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Shannon Massey, Employee

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Hi Jennifer! 
Before I send this issue to our technical support team, I want to ensure you have the most up to date version of the app. Can I please have you do two things? First off, please clear your cache on your phone. Secondly, please just uninstall your Compassion app and then reinstall it. This will ensure you have the most up to date version of the app. If this still does not work, I will see what our support team can do to help you! :) Thank you so much for helping us resolve this for you! 
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Jennifer S

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Thank you Shannon!  I uninstalled that app and reinstalled it and it works now. Thanks again! :)
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Sierra, Employee

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I'm so glad it's working for you now, Jennifer! Please let us know if you need anything else. :)

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