I’ve not received an up to date letter since June. I’m not pleased with how this whole thing works.

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Stephanie Queen

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Posted 2 months ago

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Sierra, Employee

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Hi Stephanie! I'm so sorry to hear that you have not received a letter from your child since June. You should certainly be receiving letters from your sponsored child at least every six months (and more often if you write to them), so I would be happy to look into this for you to see if we are able to send an inquiry to your child's center regarding this matter. Sadly, I was unable to locate your account using the email address you provided. Would you please provide us with your sponsor number or child's ID number so we can look into this for you?
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Stephanie Queen

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08551980
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Sierra, Employee

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Stephanie, thank you for providing us with that information! I do see that Akim actually did write you a letter in August, and I'm so sorry if you didn't receive that letter. If you would like, I would be happy to send you an image of that letter in an email to the address you provided, or submit it to you physically! You can also view that letter on your online account at www.compassion.com. Please let us know if you'd like us to do any of that for you!
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Stephanie Queen

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It’s the same letter as June.
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Sierra, Employee

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I'm so sorry you received a duplicate of the same letter. :( The two letters in our system are different; the one from June reads "Thanks for praying for for me, my family and all everyday. Thanks for your supports." (in addition to other things), and Akim drew you a picture of a banana. The one from August reads "Thanks for your letter. Your photos are nice. Thanks for telling me about your family. Please, pray that God will strengthen me and my family." (in addition to other things), and Akim drew you a picture of a knapsack. Which letter are you missing? I would be happy to send it to you!
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Sierra, Employee

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Hi Stephanie! I just wanted to follow up with you on this. Would you still like us to send you one of Akim's letters that you are missing? If so, please let us know!

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