I want to cancel my sponsorships we sponsor two children and haven't heard from either one ever

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Photo of catina


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  • frustrated

Posted 3 years ago

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Photo of Susan


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Catina, I am sorry to hear that you are so frustrated and discouraged with your sponsorship that you would like to just cancel. It is not normal to go longer than four months without receiving the first letter and it looks like it has been five months in your case. That is an incredibly long time to wait and is unacceptable. It does look like Naa has been working on two letters for you and Duret has been working on three letters for you. I sincerely apologize for the delay in these letters. If it's alright, I hope to try to earn back your trust by working with our field offices in Ghana and Ethiopia to deliver these letters as soon as possible and adjusting your support so that you do not owe us a penny until these letters are received. Please let me know if this would be alright or if you would like to just cancel immediately.

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