I was charged twice for my sponsorship

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  • Updated 2 years ago
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Archived and Closed

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I was charged on Feb 25 2017 when I started sponsoring my child. Then I was charged on March 3rd even though I put the automatic payment to be done the 15th of every month. What is going on? My ID: 07548873
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Elias Herrera

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  • concerned

Posted 2 years ago

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Sarah, Sponsor and Donor Relations, Social Media

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Elias, I am so sorry that this happened to you. We just discovered that some (not all) of the donations that were set up to pull automatically on the 15th or 20th pulled on the 3rd instead. Our IT department is working to find the root cause of the issue and fix it as soon as possible. This shouldn't happen to you again, and your next donation will not pull until April 15. Again, I apologize for the frustration and confusion this issue has caused you!
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Elias Herrera

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Thank you so much for your help!

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