I was double charged for the month of May for my sponsorship.

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According to my giving history and bank statement, I was charged double for my sponsorship for May.
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Kayla

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Posted 1 year ago

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Shannon Massey, Employee

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Hi Kayla! I am so sorry for our error! I see this double charge and have put in a request to have these funds returned to you. Regrettably, at this time our processing team is a few weeks behind in processing refunds so this may be delayed up to a few weeks. Please let us know if you would prefer for us to just use that extra donation for June, and stop your withdraw for June. We would be happy do whatever helps you the most. Again, I am so sorry that this happened. We are still having issues with our new system and working very hard to work these bugs out. Thank you so much for your patience and understanding!  
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Kayla

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That's okay! It happens. We can just use that for June. That's fine with me.

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