I was only supposed to be charged $38 per month but i was charged for an entire year...anyone else having this problem? i

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I was only supposed to be charged $38 per month but i was charged for an entire year...anyone else having this problem? i cant afford to have $500 taken out of my acocunt
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Samuel Baum

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  • frustrated

Posted 3 weeks ago

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KristenH, Champion

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I've sponsored since 2011 and never had this happen. How did you submit your payment? Online, autopay, check? I would call to get it immediately taken care of, but they can also help you here on the forum
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Samuel Baum

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This reply was created from a merged topic originally titled Scam.

Anyone getting scammed and can't contact anyone in regards to payments?
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Christina, Employee

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Samuel, I'm so sorry to hear that there was a mistake or misunderstanding regarding your donation. Please know that we are happy to help you in any way that we can. I have reviewed your account, and I see that you have already been helped by one of our representatives. Please rest assured that we have already requested to refund your account in the amount of $418, and you should see this processed within 1-2 business days. Thank you so much for your grace, patience, and understanding. Please let us know if we may be of further assistance. Have a blessed day!