I was sent a different child.

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Hi, I signed up to sponsor a child through an event called the Passion Conference. I filled out the paper work on January 3rd and was sent a text with a picture of my child along with her name, age and country she is from. However just yesterday evening, I received in the mail my first Compassion packet and it said "Get to know Orlando." I was sent a packet for a younger boy named Orlando from a different country then original girl I was sent. I'm very confused as to what's going on. I was very excited when I got the picture of my original girl who happens to be the same age as my little sister and I had prayed specifically for a young girl from the country she is from. I'm just wondering how the mix up happened and how will it be fixed? What should I be doing while I wait for assistance? I actually tried to call first thing this morning but the pre-recorded message said that the office would be closed until February 3rd! I would really appreciate help getting this resolved :) Thank you. 
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Jazmina Quintero

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Posted 3 years ago

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Sarah, Official Rep

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Hi Jazmina! I am so sorry for the confusion and disappointment you've experienced since receiving a welcome packet for Orlando instead of the girl you had originally chosen. I've looked at your account and found that Orlando is the child currently on your account. If there was an instance where the child you picked was not available, we would normally see a note on your account that says the child you picked was not available and we placed another child on your account instead. I don't see that note on your account though. Do you know the name, country, and child ID for the girl you picked out at the Conference? I can see if she is still available for sponsorship for you and investigate a little further into what might have happened if I know that information. 

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