I was sent new photos of my sponsored child, but when I opened the envelope, they were the same photos I already had.

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  • Updated 2 years ago
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I got a "new photos of your child" letter from Compassion, but when I took out the photos I realized they were the same ones I already have. We haven't had a new photo of her for a few years. What happened??
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Tim and Jen Shaffer

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  • curious/concerned

Posted 2 years ago

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Sarah, Sponsor and Donor Relations, Social Media

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Hi Tim! I am so sorry you received the same photo of Janeth that you have already had for several years :(. I think the staff in Ecuador just made a mistake and uploaded her old photo to the system again instead of her new one, so I will be sending an inquiry to request they correct it. If they haven't taken a new photo of her, I will have them do so right away. It will take between six and eight weeks for us to receive a response back from the office in Ecuador, but we will contact you and send you her correct, new photo as soon as it is available to us.
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Tim and Jen Shaffer

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Wow!  Thank you so much!  In the mean time, we will keep enjoying her little face on our fridge.
Photo of Tim and Jen Shaffer

Tim and Jen Shaffer

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We just saw that her photo has been updated online!  Thank you so much Sarah!!  You are the best!

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