I wrote a letter to my child and uploaded it. When I went back to the app and to the online version, it’s not showing on the history..

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I wrote a letter to my child and uploaded it. I went back to the app and online version and it’s not showing on the history. Should I write another one or does it need time to update?
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Veronica Anne Molera

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Posted 10 months ago

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Laura West-Baldwin

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If you received your email confirmation, I would assume that it has not been fully processed yet. This has happened to me before especially where the letter may show, but not the photo pages. Once it was fully processed everything was available and visible in the history.
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Sierra, Employee

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Hi Veronica! Thanks for reaching out to us! I couldn't see the letter on your account on our end, either. Is it possible that you saved the letter as a draft, rather than fully sending it? Did you receive the email confirmation?
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Sierra, Employee

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Hello, Veronica! I wanted to follow up with you on this - Did you still need assistance figuring out what happened to your letter?
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Veronica Anne Molera

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Hi, yes please. I don’t see it on the app. I actually ended up writing again and mailing it last week, I would love to see our history of letters going back and forth.
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Sarah, Official Rep

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Hi Veronica! I am sorry that the letter didn't show up the first time you wrote it! I do see a letter written today that is currently going through translation, and this will be viewable from the app once it is finished processing. Did you receive an email thanking you for writing after you sent the letter the first time?
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Veronica Anne Molera

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I didn’t get an email the first time.. yes maybe you’re right and I did t send it correctly the first time. I’m glad you see the one that I just did. :) I speak the language that my compassion child speaks so hopefully it’ll get to him fast and it doesn’t need translation :) thank you!

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