I forgot my username and password. How can I get this information?

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  • Updated 8 years ago
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Amanda Roberts

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  • Curious

Posted 9 years ago

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Shaina Moats

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No worries! We can help you get that information. You can request your login information here. You'll just need your sponsor number and your email address. If you don't remember your sponsor number, feel free to contact us by email
or by phone at (800) 336-7676.
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rmartin203

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I can't find any documentation with my sponsor # on it. Are there rep's working on sunday?
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Shaina Moats

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Hi, I'm sorry you're frustrated! We are open Monday-Friday from 7:00-5:30 pm, Mountain Time. If we're not open, you may always retrieve your password here: http://www.compassion.com/account/for.... You can find your sponsor number on a statement or a child letter.
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Sandra Smith Franklin

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Our sponsor number is rejected so am unable to get username and password. Thank-you.
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Shaina Moats

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I'm sorry you're frustrated. Please contact us by phone or email for help with your username and password.
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Gail Taugher

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It is a Sunday and I cannot figure out what my sponser number is. I have a letter from my child and there is no number on it. I just want to get into my account and am really frustrated
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Becky, Champion

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First, I would check that your sponsor number isn't 'hidden' above the barcode with a bunch of other numbers. If your letter does not have a barcode then this idea won't help. If it does, then above the barcode it should say something like BR1112222US1234567SL. The 1234567 is your sponsor number and the BR1112222 is your child number (country code=BR, 111=project number and 2222=child number at that project). If your sponsor number is not there, then I would look at the sheet of paper for you to send your letter back to him that should have been in the envelope with your child's letter. At the top it should have your name on the left and a number beneath it. The numbers before the dash are what you should enter for your sponsor number whenever CI asks for it. I hope this helps you!
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Shaina Moats

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Hey Gail! If you weren't able to find your sponsor number yesterday, go ahead and contact us. We're open Monday-Friday.
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Mary Adams

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I can't seem to do anythin right.
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Shaina Moats

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I'm sorry you're frustrated, Mary. Do you need help getting your login information?

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