I'm having trouble uploading photos.

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  • Updated 2 years ago
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I'm having trouble uploading photos. They keep failing to upload. Am I doing something wrong or is there a technical issue?
Photo of Sara Schauer Ramsey

Sara Schauer Ramsey

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Posted 2 years ago

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Photo of Adam

Adam

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Hey Sara! Are you getting any kind of message when a photo doesn't upload? What's the extension on the filename of your photos (e.g. ".jpg" ".jpeg")?
Photo of Sara Schauer Ramsey

Sara Schauer Ramsey

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So I went to try again so I could see exactly what it tells me. It's working now. Go figure! Thanks!
Photo of Adam

Adam

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Great!!
Photo of Christina

Christina, Employee

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Hi Sara! We were indeed experiencing a temporary glitch with our letter writing tool online, and I'm so sorry that you were affected by this. You may or may not still experience a glitch here or there, but our IT Team has been working on fixing this as soon as possible :). I'm so glad that it is now working for you!! 

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