Im sponsoring a child but...

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  • Updated 7 months ago
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I am currently sponsoring a child but she is not showing up on my account.
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hannah

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Posted 7 months ago

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Shannon Massey, Employee

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Good morning Hannah, 
I am so sorry for the confusion on your sponsorship. I show that just a couple days ago on the 10th, you had canceled the two children that you had been sponsoring. Was this done in error? Thank you in advance for getting back with us! 
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hannah

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I only wanted to cancel one sponsorship
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Shannon Massey, Employee

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Hi Hannah,
Oh my goodness, I am so sorry for our mistake! Which child did you want to continue sponsoring? 
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hannah

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I want to keep brunna ketilly
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Sarah, Sponsor and Donor Relations, Social Media

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Hannah, I just placed Brunna Ketlilly back on your account this morning. Again, I sincerely apologize for the mistake on our part in canceling both of your children! Let me know if you have any trouble seeing her on your account.
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hannah

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Hooray! Thanks so much!

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