Incomplete translation.

  • 1
  • Problem
  • Updated 5 months ago
  • Solved
Archived and Closed

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Hi! I received my first letter from my sponsored child. It seems as if missing translations have been an issue as of late. The second page of my letter does not include a complete translation. Just the first sentence came through. Please help.
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Christine Stefinsky

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Posted 5 months ago

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Sarah, Sponsor and Donor Relations, Social Media

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Hi Christine! I am so sorry that your letter isn't completely translated! We are aware of this issue and are working to fix it as soon as possible for sponsors. Once we fix it, we will upload the letter to your account again :).
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Christine Stefinsky

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Hi! I had heard the glitch was found and fixed. I also received an email stating that and that I should be getting my corrected letter soon. Any idea how “soon” is? Thanks!
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Susan, Sponsor and Donor Relations, Social Media

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Christine, I am happy to hear you received our apology email. Regrettably, while we are working very hard to correct this error as soon as possible, we do not have an estimated time that this will be fixed. 

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