Incorrect sponsor child photo

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My sponsor child's photo is incorrect. The photo you have is of a boy. She has sent me photos and that definitely doesnt look like her. Can you please update it?

Here photo used to be there which makes me think that I may be sponsoring a different child. Can you please clarify?

Thank you!
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Tawnee Rabuco

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  • confused.

Posted 5 years ago

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Tawnee Rabuco

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There is a typo. I meant to say:
Her photo used to be there which makes me think that I may be sponsoring a different child. Can you please clarify?
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Emily

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Tawnee, I just looked at the updated photo that we just sent to you of Netsanet and you're right, this photo definitely looks incorrect. I'm so sorry for this mistake! We currently have 239 children registered in her student center.  It looks like when the staff were updating pictures of all of the children, that they accidentally assigned the wrong picture to Netsanet by mistake. We certainly try to avoid these mistakes but as you can imagine, they do happen at times in a center of this size. 

We want to contact our office in Ethiopia to request the correct picture of Netsanet that we can send to you and update her profile with. I see that you spoke with someone yesterday through email that is hoping to help you with this. Before we contact them, you mentioned that you received pictures from her in addition to the updated photo we sent you, am I understanding you right? If so, can you please send us copies of the photos you received of her? This will help our field office staff to clarify why these pictures were sent to you in case they were meant for another sponsor. You can email them to me at socialmedia@compassion.com. If it's only the updated photo you're concerned about and I misunderstood you, then I apologize and just reply here and we will go ahead and contact our office in Ethiopia. Thank you so much for your patience with us as we work to get the correct photos of your sweet girl :). 
(Edited)
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Tawnee Rabuco

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Hello,

Thank you for looking into this. Attached are the photos that I have of her. One is from the flyer I received when I first sponsored her. The other is a photo that she sent me a couple years ago at her birthday.

Let me know if you need anything else. 

Thanks,
Tawnee
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Susan

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Hi Tawnee! We have sent an inquiry to Ethiopia to request the correct update photo of Netsanet. We will be sure to send it to you as soon as we have it. Thank you so much for bringing this issue to our attention! 

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