Introduction letter from someone else in our inbox

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  • Updated 2 years ago
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Our family recently received wonderful news that our sponsor child was able to leave the Compassion program.
Another child was selected for us, and we were blessed with sweet Victoire. Soon after she was placed on our account, we noticed our inbox contained an introduction letter to Victoire from someone else.

Initially, we were confused at seeing a letter to our newly sponsored child from someone else, but we realized that children often have letter correspondents in addition to their sponsor. Can you tell us if this is the case in our situation?

Thank you!

Photo of Lisa Conley

Lisa Conley

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Posted 2 years ago

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Photo of Shannon Massey

Shannon Massey, Employee

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Hi Lisa, 
I am so sorry for this mistake on our part. It looks like this letter was sent to her before you began sponsoring. I do apologize for that and I have removed that letter from your account for you. It looks like that supporter was out of the US so I do not have access to much information on them as far as if they were a supporter or correspondent, but all is settled now. :)

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