Is the funds deducted yet?

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Hi, I have paid for December sponsorship to a child. However, my funds are not deducted yet, and pending payment has disappeared from account page. Is the funds paid successfully or not? I have email record of payment if needed.
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Hope Dove

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Posted 2 years ago

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Sarah, Sponsor and Donor Relations, Social Media

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Hi Hope! When did you give this donation for December? If it was over the long holiday, it is most likely just taking several extra days to be posted on your account. I don't yet see the funds credited to your account, but they should show up soon. Did you make the donation online then?
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Hope Dove

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The funds is just deducted and information updated. Between, I have yet recieve a HQ letter of the first letter from child, though the email version is recieved. And how many letters are on way from child?

I will like to ask also what size is the photo card printed going to be? Also, are photo pages printed on A4 size papers or? I want to make sure the words in photo pages are big enough to see.

And, I supposed the family funds of child is used already as it is passing 6 months, shall I also be receiving her family photo already too. But so far since sponsorship on April, I have only seen one reply from her in email.
(Edited)
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Hope Dove

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I believe my questions are very straight forward and clear. I am asking about the size of the photo going to be printed chosen in the first catagory.

And I have not receive any HQ printed letters, only one online view letter from child, when will the HQ mail be coming?

Also, is a photo of the child and family with purchased items included with one of the letter you said is about the family gift?
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Sarah, Sponsor and Donor Relations, Social Media

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Hope, both the online cards and the photo pages are printed on the same size paper that the normal letters are printed on, 8 1/2" by 11". Because you live out of the country, it takes much longer for the printed copies of the letters to reach you. It looks like you have received one letter from Elizabeth, which was delivered online around the end of October. Please allow more time for this letter to be delivered to you. If you haven't received the letter in the mail by Christmas, I'd be happy to resend a copy of it. Yes, a photo should be attached to the letter since it was a large gift thank you letter.
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Hope Dove

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I am not talking only about photo pages! I am talking about the photo too. You know the first catagory where we choose either Letter/Card/Photo? Is that photo specially printed as photo paper which may be smaller in size than photo page?
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Hope Dove

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Between, thanks for replies.
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Christina, Employee

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Hope, I'm so sorry for any confusion in responding to your questions. All photos are printed on regular paper. If you choose to attach photos to a letter, they will appear at the bottom of the page fairly small. If you choose to send a full page photo, then the picture will be stretched to fill the full 8 1/2" by 11" page. I suggest uploading the photos you wish to send, and when you get to the fourth step to preview your letter, you will be able to see how it will turn out. 

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