It looks like we received a letter from one of our sponsored children Bereket on Dec 27 but cannot Open it in the app. Please advise.

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Can’t open Letter
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Kristen Garner Rankin

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Posted 2 months ago

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Shannon Massey, Employee

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Hi Kristen, 

I would be more than happy to look into this letter for you! I am actually not seeing a child named Bereket on your account. Would you mind sending me the child ID number for this kiddo and we can look into it from there for you? Thank you so much! 
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Christopher James

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Same here. Our child’s name is Tri Imandah. Please advise.
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Sarah, Official Rep

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Hi Christopher! Tri Imandah's letter is currently in translation, which is why you aren't able to view it quite yet. It will be ready to view on the app and on the website once it has finished processing. 
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Christopher James

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Thanks.
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Sarah, Official Rep

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Kristen, I actually was able to find your account and Berekt. I see that your letter from Bereket is still going through processing, which is why you cannot open it in the app. Once it has finished processing, you will be able to open it :).
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Christopher James

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Ahhh... that makes sense. Thanks so much Sarah!