I would be more than happy to look into this letter for you! I am actually not seeing a child named Bereket on your account. Would you mind sending me the child ID number for this kiddo and we can look into it from there for you? Thank you so much!
Kristen, I actually was able to find your account and Berekt. I see that your letter from Bereket is still going through processing, which is why you cannot open it in the app. Once it has finished processing, you will be able to open it :).