its the 30th and my automatic withdrawal hasnt been done? my payments are usually withdrawn on the 25th.

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  • Problem
  • Updated 5 months ago
  • Solved
payment hasnt been withdrawn
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Carol Montoya

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  • nervous

Posted 5 months ago

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Sarah, Sponsor and Donor Relations, Social Media

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Hello Carol! I am so sorry for the confusion with your donation not pulling on the 25th, Regrettably, your card declined on us when we tried to pull the donation this month. I would encourage you to log into your online account and make sure that the card we have on file is still the correct card number and has the right expiration date as well. If needed, you can also update your card information through your online account.
(Edited)
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Carol Montoya

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thanks for your help. i double checked the card information and its correct not sure why its showing as declined. im switching it to the old card i had on file hopefully that solves the issue.