I've sponsored my child for almost a year, why havent I recieved letters from her?

  • 1
  • Question
  • Updated 1 year ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: old posts

I've written several letters to my child but havent recieved any in return. I want to know how she's doing....I want to know if she's recieving my letters in return
Photo of Meagan Brammer

Meagan Brammer

  • 0 Posts
  • 0 Reply Likes
  • sad

Posted 1 year ago

  • 1
Photo of KristenH

KristenH, Champion

  • 1111 Posts
  • 687 Reply Likes
Oh no! That's not right at all. You should have received your first letter after 4 months of sponsoring. After the holiday weekend someone will be able to look into this for you. Have you checked your online account to make sure there aren't any letters there?
Photo of Anita Taylor

Anita Taylor

  • 3 Posts
  • 0 Reply Likes
I hope they are able to contact your child's center and get her to write to you Kristen. That is way too long.  I have been waiting for three months and I'm already antsy.  I check my account often and so far nothing.  So I can only imagine not getting correspondence for a year.
Photo of Susan

Susan, Sponsor and Donor Relations, Social Media

  • 7368 Posts
  • 1564 Reply Likes
Meagan, I sincerely apologize that you have waited so long for a letter from your sponsored child. It is not normal to go longer than six months without a letter and it looks like Neimatou's last letter was sent in August 2016 and she has received seven letters from you since then. That is such a long time! I am so glad you let us know! I just sent an inquiry to check on Neimatou and ask that she writes another letter to you as soon as possible.

Anita, it looks like you started sponsoring Ruth in March after we had to close our offices in India. This means it has been two months, and as Kristen said, the first letter should come within the first four months. Normally, it takes less than that in our new system but it could take up to that. It looks like Ruth is working on two letters to you as we speak and I trust you will receive both of them soon. 

This conversation is no longer open for comments or replies.