Just trying to go paperless. my statement has the number I entered 2217675-5 says not valid.. Any help,would be appreciated. Thanks

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I was just trying to go to paperless on my contribution statement but when I logged in it said my sponsponsor number was not valid. Well,i am looming right at my statemen and it has the number I entered 3 ti.es. 2217675-5. Not sure what else to do. Been wanti,g to change to paperless for awhile. Any help,would be appreciated. Thanks.t
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Dawn Bliss

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Posted 3 years ago

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KristenH, Champion

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Hi Dawn, I would try registering by using only the numbers before the hyphen. The - and the 5 after it are not needed when signing up. If this doesn't work, someone from Compassion should be able to assist you when they're back in the office.
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Dawn Bliss

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I did not do that, but it seems I set it up somehow! Thanks for the info!
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Sarah, Sponsor and Donor Relations, Social Media

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Hi Dawn! I am so sorry that you had trouble creating your online account! Like Kristen mentioned, the website does not recognize the -5 on sponsor numbers, so you have to leave that out. I apologize for the confusion. It looks like you were able to create your account though :). Are you looking to go paperless on everything possible or just statements? 
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Dawn Bliss

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I already am getting emails and everything else except my statements, but you can check. Really prefer paperless. Thanks!

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