Latest photo and bookmarks

  • 1
  • Problem
  • Updated 1 month ago
  • Solved
Could I get new photo and bookmarks on a correspondent child. It has been a long time since it was on the website and I would really appreciate it if I could get the latest. It is for Cristian EC1120544. Thanks so much!
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David Robinson

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Posted 3 months ago

  • 1
Photo of Sierra

Sierra, Employee

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Hi David! I would be happy to get those sent to you, but I want to make sure I send you the right photo. According to our records, Cristian's last photo update was in September of 2017. This means that his next photo update will take place in the next two months. Do you want me to send you his updated photo from 2017, or wait until his new update this year?
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David Robinson

  • 148 Posts
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Hi Sierra. Yes, the 2017 photos and bookmarks is what I am looking for. Thank you so much!
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Christina, Employee

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Hi David! I've sent your request to our printing and mail room, and you may look forward to receiving pictures and bookmarks of Cristian in the mail within the next two weeks :). Have a blessed day!
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David Robinson

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Hi - I never received the 2017 photos and bookmarks of Cristian. I would still like to get that so I can keep a record of his growth. Would you check into that for me? I just noticed today he has a new photo update, but I would still like to get the older one. Thank you so much!
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Sierra, Employee

  • 1069 Posts
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Hi Daivd! I'm so sorry that you never received those photos. I see that it was supposedly successfully shipped to you on July 15th, so I don't know where they went... but I would be happy to resubmit that for you! Again, I'm so sorry it never got to you. Please let us know if you still have not received them in the next two weeks.
Photo of David Robinson

David Robinson

  • 148 Posts
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Thank you so much Sierra! I am grateful!!
Photo of David Robinson

David Robinson

  • 148 Posts
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Hi I'm sorry to ask for this again but I only received the 2019 photos of Cristian, not the 2017 photos. He is going through a very difficult time and I would just like to have all of his photos and also ask for prayers for him. So if you could put in the request again for me to receive his 2017 photo again I would be grateful. Thank you so much!
(Edited)
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Sierra, Employee

  • 1069 Posts
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Hi David! I am very sorry that you didn't receive the 2017 photos, like you were requesting. When I requested the photos get sent to you, I didn't see that he had gotten a photo update and that the 2019 photos would then automatically send. Sadly, we can't send his older photos physically now; however, I would be happy to send you his 2017 photo in an email. Would that be sufficient? I'm so sorry again for this long time you've had to wait for his photos.
Photo of David Robinson

David Robinson

  • 148 Posts
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Yes that would be fine Sierra. Thank you so much and I totally understand. 
Photo of Sierra

Sierra, Employee

  • 1069 Posts
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David, thank you so much for your understanding. I have just sent the photo to you via email. Please let us know if there's anything else we can do for you!