Letter

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I sent an email christmas card to my sponsored child and downloaded some pictures of my family at christmas and my animals. When I look at the letter i wrote, the pictures aren't there. I also sent an extra $25 so she and her sister can pick out christmas gifts from me and her parents to do what they wanted with the rest of the money. I also mailed her some stickers . Why aren't the pictures in the email I sent? How long does it takes for her to receive the stickers and will they send me pictures of what she bought with the money I sent for christmas,
ID#- PH071100722
Sponsor#- 08539122
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angeli8965

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  • worried

Posted 10 months ago

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Sierra, Employee

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Hello Angeli! Thanks for reaching out to us. I think I was able to find the letter to which you're referring, and I did find there were six photos attached to it. Did you attach more photos that are missing from the letter?

Nicka should receive the stickers you sent approximately 4 - 6 weeks (8 at the maximum) after you sent them. Did you also write a letter with the stickers? If so, then you'll be able to see a scanned copy of the letter on your account, but no scanned copy of the stickers, because we send those on without scanning them into the system. If you didn't write a letter with the stickers, and sent them by themselves, then regrettably, we would be unable to send them on.

Thank you so much for sending her a gift for Christmas. :) What a blessing that will be for her! For cost effectiveness, we only send photos of what children were able to buy with their gifts if the gift is $60 or more. I apologize for any disappointment this may cause! Please let us know if you have any further questions.
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Angeli Barizo-Stoehr

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If you saw the pictures I attached, then that's fine. I just wanted to make sure that Nicka and her family are able to see them. Can we attach short videos with our letters also?
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Sarah Heacock Schreffler

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No. You can only attach PG, PNG, GIF, and BMP formats .
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Sierra, Employee

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Angeli, Sarah is correct! I'm sorry you can't attach videos to send your kiddo! Because they generally don't have computer access, they would have no way of viewing the videos.
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angeli8965

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Thank you for answering my questions. Yes I sent a christmas card with the stickers. I wish I knew that I needed to send more money so she could buy something. I guess I should read more of the fine print.
But hopefully she'll send pictures with the stickers
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Sierra, Employee

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She will still definitely be able to buy something with the $25 you sent her, and she should send you a thank-you letter in response to that gift. You just won't receive photos. I apologize for any inconvenience and confusion this may have caused!

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