Letter cancelled from my child

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  • Problem
  • Updated 1 month ago
  • Solved
My sponsor # is 07743923 and my child ID# in question is TZ083200140 (Rashidi). My child finally wrote to me (1st letter!!) and when I went to read it, all it indicated was that it was cancelled and that there was a problem with his letter. I'm puzzled because no other explanation is given and I think this letter must contain pictures because I did send him a birthday gift. There has been no other attempts at a letter from him which I think is odd. Why wouldn't they correct whatever was wrong with his original letter and send another one. Truth be told, as much as sponsor children get excited about receiving letters from us, I am a sponsor who gets super excited when my kids write to me. This just kind of left me bummed....Can you try and investigate what happened? Thanks
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angelslegacy

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  • confused & a little sad

Posted 1 month ago

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Sarah, Sponsor and Donor Relations, Social Media

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Hello Angelslegacy! I'm so sorry for the disappointment in finding that your letter from Rashidi has not been fully processed for you. I actually see that when going through the quality assurance process, this letter was cancelled because it did not include the photo it should have had as this was a thank you letter for your generous gift to Rashidi. When letters are cancelled, we do have them sent back to the country office to have the issue corrected before being sent back to the sponsor. The corrected letter should be in process for you again soon, and it does look like they have been working on it for you. Also, I do see another letter in process that Rashidi is beginning to write. You should have letters coming from him soon!