Letter Cancelled

  • 1
  • Problem
  • Updated 3 weeks ago
  • Solved
Hi! I had a letter coming from my Photowan Kampong TH071500496 and then it was cancelled. Can you see what is going on there for me? Thank you so much!
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David Robinson

  • 129 Posts
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Posted 4 weeks ago

  • 1
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Shannon Massey, Employee

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Hi David,
I am so sorry to see that your letter was canceled from your sweet kiddo! Regrettably, it looks like this letter was cancelled due to something missing from the letter, (which is typically details about a gift, addressing you by name, or something simple along those lines). Thankfully, we will have your child rewrite the letter correcting whatever that issue is and then we will upload a new copy onto your account. So no need to worry, you will still receive this letter as soon as it is fixed. :) 
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David Robinson

  • 129 Posts
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Thank you so much Shannon!