Letter did not download

  • 1
  • Problem
  • Updated 11 months ago
  • Solved
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Letter delivered. Case closed.

A letter from my child is listed with a red “X” and I cannot open it... what does this mean?
Photo of Rebecca Jackson

Rebecca Jackson

  • 1 Post
  • 0 Reply Likes

Posted 11 months ago

  • 1
Photo of Grace

Grace

  • 117 Posts
  • 17 Reply Likes
Hi Rebecca,

It means that the letter was submitted and is about to be processed by the field office.
Photo of Susan

Susan, Sponsor and Donor Relations, Social Media

  • 7368 Posts
  • 1564 Reply Likes
Rebecca, it looks like this letter is currently being translated. It should be available for you to view soon. Thank you for your patience. 

This conversation is no longer open for comments or replies.