Letter from child not opening on app

  • 1
  • Question
  • Updated 9 months ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

Hello, I have only gone back and forth with my sponsored child a couple of times but this last one on the app will not open. It is from feb 16th (her ID is DR014000410). The letter on the app just shows up as “N/A”. Do you know how to fix that or see the letter?
Photo of ashley smith

ashley smith

  • 1 Post
  • 0 Reply Likes

Posted 9 months ago

  • 1
Photo of Susan

Susan, Sponsor and Donor Relations, Social Media

  • 7368 Posts
  • 1564 Reply Likes
Ashley, it looks like this letter is still being translated and that is why it is not viewable. Thank you for your patience as we translate this letter. It will be available for you to read just as soon as it is out of translation. 

This conversation is no longer open for comments or replies.