Letter from child won’t load

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  • Question
  • Updated 1 month ago
  • Acknowledged
I can’t click on my sponsor child’s last letter (dated 11/8). There’s an X on the letter as if there was an error when Compassion uploaded it. How can I get access to view it? Thank you
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Sara Marshall

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Posted 1 month ago

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Photo of Bre Boswell

Bre Boswell

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It just means that you have one in translation! It will be accessible when it is done being processed!
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Shannon Massey, Employee

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Hi Sara, 
As Bre said, anytime you see an X on a letter it typically means that letter is still in translation. However, if you would like me to just double check for you, please respond with your sponsor number and I would be happy to take a look and confirm! :) 
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Sara Marshall

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Thank you!
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ginger wynboom

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I too received a letter from my child with a X on it.. dated October 18th this is now November.. how long does the translation process take? Thank you
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Sierra, Employee

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Hi Ginger! Sometimes, the translation process can take as long as 3 months, but it shouldn't take any longer than that. The timing depends on how many letters our National Office has to translate!