Letter From My Child

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I have letters in translation, the oldest one having been there for 6 weeks now. I know you all "can't do anything to push the letters through", however I am curious about the letter my child sent to me. According to the date it was written, her letter took mere days to get to me, well less than a week.

I'm curious about this. I read and hear it can take weeks/months for translation and how software is being learned, etc. I get this, and am patiently waiting. I was surprised that I received a letter only a few days after it is dated to have been written, which tells me that the process can indeed go quite quickly, altho I am not sure under what circumstances. I would think if it was somewhat of a priority to get a letter to me from her that it would be a priority to at least get the first letter and pic to the child so they have some kind of tangible connection to make their sponsor real.

So, how can letters written weeks before the child even knew she had a sponsor still be sitting while a letter she wrote to me was delivered to me in just a few days? Wouldn't they have had to upload her letter to my account, where all the letters I wrote are still sitting in limbo?
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Dana Parker

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Posted 7 months ago

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Dana Parker

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Also....are sponsors sent updated pics of their children throughout sponsorship, and if so, how often? Is this something that can be requested via letters?
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Dana Parker

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And another question! When I set up sponsorship on 2/28 (also when I wrote first letter), I also sent a birthday gift since my sponsored child's birthday was just a few weeka away. Is there any way to know if she has received her birthday money yet? I was reading it can take up to 6 months tp receive the financial gifts. What is the ideal timeframe to send monetary gifts on the future to correlate the actual receipt with a certain date, like a birthday? 3 months? 5 months?

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Chris Green Lang

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I have been wondering the same thing. I have 2 letters in translation and dying to see them. My heart skips when I see I have a letter from my kids and then to not be able to see them, it kills me. I also have the same one picture of each of my kids, I would love to see them in their everyday life.
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Christina, Employee

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Chris, I'm so sorry to hear that there are some letters from your child that have been in translation for some time :(. As I explained to Dana below, there are many variables involved with each individual letter, but our wonderful field staff has been working very hard to take care of each letter as quickly and efficiently as they can. We are able to provide child picture updates once every 24-26 months. I would be happy to see with your child's picture was last updated so you can look forward to when you should receive a new one. Regrettably, I was not able to locate your account. Will you please provide either your sponsor number, child's number, or the email address associated with your account? If you do not feel comfortable providing this information on this public forum, you are also welcome to email us at socialmedia@compassion.com. Thank you! 
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Sarah Heacock Schreffler

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Pictures are updated every 18 months-2 years. You also get a picture of the family when sending a gift of $60 or more.  Gifts are not received 6 months after being sent. They recommend sending gifts 2-3 months ahead of a special occasion (realizing money is only sent to the country once a month.)  It can take up to 6 months to get the thank you and (if appropriate) picture in return.
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Dana Parker

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Why send money 2-3 months ahead of special occasion if it's not received for 6 months? Seems like you should send it 5-6 months ahead to time it to the special event.

Thank you for the picture info. I am not necessarily requesting pics regularly. However, in the same way that sponsor kids love seeing pics of the sponsor and their family, I would love to have a pic of the sponsor child and their family, plus an updated picture every 18 months or so, which you say is about whrn an updated pic may be sent.
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Christina, Employee

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Dana, I am deeply sorry for any confusion or concern caused by the delay in your letters being processed and delivered to your sweet girl, Elodie. The amount of time a letter is in translation may vary across different field offices, tasks at hand, and individual letters. As you know, it may take a couple weeks to several months for letters to be processed; however, we have seen some letters take as little as days to be completed. Please know that we do not intentionally make specific letters take longer or shorter times to be processed, and we do not place one letter at a higher priority than others. Please rest assured there is nothing wrong with a letter that stays in translation longer than others. There are many variables involved with each individual letter. For example, it may be the case that there are significantly less child letters going out than sponsor letters coming in, so it may be taking the translators less time to complete child letters than sponsor letters right now. Please know that each letter will be taken care of as quickly and most efficiently as possible. Also, I did notice that Elodie’s child center is only about 8 miles away from the country office, so this may have affected how quickly her letter was received and translated. Regrettably, the letters you have written to your child are still in translation, and we need to simply allow the letters to go through the process at this time. We greatly appreciate your continued grace and patience. I assure you that we want your sweet Elodie to receive your letters very much, and our field staff has been working very hard to make this possible. 

Thank you so much for choosing to bless Elodie with your generous birthday gift! Since monetary gifts do not have to go through translation, they may not take as long as some letters. However, there are still many steps involved including wiring the funds, transferring currency, and delivering the gift funds to the child’s center. That being said, it should still only take 2-3 months for gift funds to be delivered. Then, it should only take 2-3 months for the child’s thank you letter to be written, processed, and delivered to their sponsor. The 6 month time frame is how long it should take to receive a thank you letter for a gift you sent. Since you sent her a birthday gift at the end of February, you should receive her thank you letter by the end of August :). 

We are able to provide child profile and picture updates once every 24-26 months. Elodie’s picture was last updated in October of 2016, so you can look forward to receiving a new picture for her between October and December of this year! :) Also, for any child gift, birthday gift, or family gift of $60 or more, you will receive a picture of your child with their gift in addition to their thank you letter. Please know that monetary gifts are a blessing no matter what the amount, and they are not expected or obligated by any means at all. When your gift funds are received at her center, a staff member will meet with her and her caregiver to counsel and help them spend the funds wisely. 

I hope this information helps! Your heart to bless Elodie and to foster a meaningful relationship with her is evident. We are very grateful for your desire to love and encourage her. God bless you!

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