letter from my child

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  • Problem
  • Updated 1 year ago
  • Solved
Archived and Closed

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I got a message saying I received a letter from my sweet boy in mexico but when I try to read it it says there is an error loading it can someone help? or do I just have to wait? I am excited because this is my first letter since sponsoring
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Debra Gonzalez

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Posted 1 year ago

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Sarah, Sponsor and Donor Relations, Social Media

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Hi Debra! I am so sorry you are having trouble reading the letter from your boy in Mexico. Are you having this issue on the app or on the website and is it still persisting? What kind of error are you receiving? Could you post a screen shot of it so that I know what troubleshooting needs to be done?
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Susan, Sponsor and Donor Relations, Social Media

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Debra, I am just checking in to see if you are still experiencing this issue. If so, could you please give us some more details about the error message and what device you are using? Thank you!
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Debra Gonzalez

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no it s fine now it finally went thru thank you

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