letter from my kids

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  • Updated 2 years ago
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I have several letter in translation to me from several of my kids some for over a month I just don't understand why none of them are coming thru it is just very discouraging
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Debra Gonzalez

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Posted 2 years ago

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Sarah, Official Rep

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Debra, I am so sorry that your letters still being in translation has caused you to become discouraged :(. Please know that processing can take some time to be completed and we have seen some letters take more than a month to be placed on the sponsor's account. I know how hard it is to wait for these letters, but you should start to see these letters placed on your account soon.
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Jenny Kim

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I noticed that it took more than a month for children's letters to be placed in Kenya and Colombia. Is there a reason why?
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Shannon Massey, Employee

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Hey Jenny, 
Each country office is going to vary a bit on how quickly they get letters translated. This is because each country office is in charge of their own letters and therefore they may vary a bit on how long it takes for each country office to get letters through the system. 
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Debra Gonzalez

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okay thank you

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