Letter from my sponsor child

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  • Updated 1 year ago
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Hi!

My sponsor number is 01708679, and I received an online letter from my sponsor child yesterday who lives in Togo, her name is Emmanuelle and her number is TG050300036.  I printed it off on my printer this morning, and the problem is that a separate letter addressed to another sponsor named Jessica also printed off after it (as page 3 & 4) which is obviously a mistake.  It would be great if someone could look into this letter for me and make sure that the letter addressed to Jessica gets sent to her and not to me.   It looks like both letters were written on the same day and both from Togo (possibly the same center?), so it they must have gotten scanned together as one letter.  Thanks for looking into this!

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Anne Oliver

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Posted 1 year ago

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Susan, Sponsor and Donor Relations, Social Media

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Hi Anne! I am so sorry for our error in sending you another child's letter attached to Emmanuelle's letter. You are right that this other girl attends the same center and was written on the same day, and that is possibly where the confusion came in. I have sent an inquiry to our field office in Togo to correct this issue so that we can send Jessica's letter to the correct supporter. Thank you so much for letting us know about this issue!

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