Letter from our child

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It shows on our account that is has been 24 days since our letter was sent. I do not RE call documenting on our account when we sent a letter, so does this mean you have received it & now it will be forwarded to our Sweet child? If so, when should we expect a response? Also, will be we made aware as to when she actually received the letter?
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Jerika Zimmerman

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Posted 10 months ago

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Christina, Employee

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Hi Jerika! I would be happy to verify when your last letter was received. Regrettably, I was not able to locate your account using your name or email address. Will you please provide your sponsor number, child’s number, or the email address associated with your account? 

When we receive a letter from you, it goes through processing, including translation and quality assurance checks, and then it is printed out at the field office. Then, your letter is delivered to your child’s center. When your child attends her program, she will receive your letter and respond to it on her next scheduled letter writing day. When she writes a letter, it will be sent to the field office, scanned, and go through processing. Once it completes process, it will be delivered to you via your delivery preferences. Due to the variables involved with a child’s letter writing schedule, process and delivery times, it may take a few months to receive a response. All that said, you should never go more than 6 months without a letter, so if you have not received a letter from your child in 6 months, please do let us know. Please rest assured that each letter you send will indeed be delivered to your child, and your confirmation is when they respond to your letter. The only exception would be if there is anything in your letter that we cannot send to your child. If you have additional questions regarding letter writing and which topics to avoid, then I encourage you to check out our letter-writing FAQs

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