Letter from sponsor child

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I started sponsoring a child in January. On March 4, 2017 I got an update saying my letter from my child was in transit. I know it takes 3 months for the letter to be delivered to me, but it's almost been 4 months. I called the office 3 weeks ago, and was told my letter should be delivered to me by the end of that week but have still yet to see it. Could you give me information on why I haven't gotten it yet? Thanks!
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Brynn

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Posted 1 year ago

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Sarah, Sponsor and Donor Relations, Social Media

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Hi Brynn! I am so sorry for the confusion and the long delay with this letter. I would love to look into this for you, but I am not able to find your account with your email address. Can you give my your sponsor number or your child's ID?
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Brynn

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Her ID number is BO018300908. Sorry I forgot my password with my other email so I had to use another one! 
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Sarah, Sponsor and Donor Relations, Social Media

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Thanks, Brynn! I see what is going on. That letter got stuck in processing, which is why it hasn't been delivered to you yet. I am going to send it to our tech team for them to push through for you. In the meantime, I will email a copy of the letter to you so you can read it :). -Sarah
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Brynn

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Thank you so much for your help!

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