Letter 'Has a problem'

  • 2
  • Problem
  • Updated 2 years ago
  • Solved
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Letter waiting, says translation complete, but has a problem. Cannot read.
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Naptastik

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Posted 2 years ago

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Bre Boswell

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Where do i find this letter tracking on my account?
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Susan, Sponsor and Donor Relations, Social Media

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Naptastik, It looks like this letter was just released from our quality assurance team as of this morning. I am emailing you the letter just in case and to make sure you receive it. 
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Susan, Sponsor and Donor Relations, Social Media

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Bre, the letter tracking will only show if you have a letter that is in progress. If it is, you can click on the letter in the Letter History and it will pull up the Letter Tracking so that you can see the progress. 
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Bre Boswell

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Ok, so if it just pulls up my letters with no progress does that mean it has been delivered?
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Susan, Sponsor and Donor Relations, Social Media

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Bre, yes, that is correct.

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