Letter "has a problem"

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I recently sent letters to 11 different children that are now listed as "has a problem."  I've seen this error message on letters from children to me, but this is the first time I've seen it for letters I have sent -- and it's 11 times.  Can you please look into this and let me know what is happening?
9/25 - Tatiana, Tania, Chekolech, Genesis
9/28 - Julia, Edzon, Luis, Steven, Edner, Melany, Jorge
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Posted 3 years ago

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Photo of Susan


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Debi, I sincerely apologize that you are continuing to see letters have this error message. I have sent all of the letters that we can to our technical support. Please rest assured that our staff is working hard to deliver these letters as quickly as possible. We appreciate your patience with us as we work through these issues, process the letters, and deliver them. 

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