Letter Has a Problem

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  • Updated 1 year ago
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Hi! When I open up the tab to "My Letters" I can see that my sponsored child has written me, but I can't open it because it says it "Has a Problem." Is there a specific way to go about fixing this? Thanks so much!!
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Rachel

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Posted 1 year ago

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Shannon Massey, Employee

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Hi Rachel! I am so sorry to hear that you are having an issue with one of your letters. I would be happy to look into it for you. Can you please provide me your sponsor number or your child number so that I may locate your account? Thank you so much! 
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Rachel

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The child ID is HA086800270 and my sponsor number is 07477511. 

Thank you so, so much! I appreciate it!
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Susan, Sponsor and Donor Relations, Social Media

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Hi Rachel! I am working on getting this letter pushed through our system. In the mean time, I was able to view and download it so I am emailing the letter to you. 
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Rachel

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Thank you so much!

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