Letter has Problem

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  • Problem
  • Updated 2 years ago
  • Solved
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I have had a letter in 'Letter History' that says letter 'has a problem' for two weeks.  Is there any word on when this will be resolved?  I would normally be (relatively) patient, but we will be leaving to visit Luciana (PE0529-00573) Friday.  I am particularly concerned because (1) she lives in the area of Peru that has had major flooding and (2) her mother was expecting a baby and we would like to know the gender to bring a baby gift.  -Steve (Sponsor Number: 02622278)
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Steve

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Posted 2 years ago

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Susan, Sponsor and Donor Relations, Social Media

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Steve, we have a special team working on letters like these that have "problems" in our system. We try to give them at least four weeks to work through this because their queue is quite large and they are very busy with these system errors. I am sorry that we are not able to push this letter through at this time, but I hope you have a wonderful visit with her and get the answers to your questions during the visit.

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