Letter in translation

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I have sponsored a young lady from Berkina Faso for many years and try to write her each month. I wrote to her in May using your new online process. I checked the letter history and it shows that my May, June and a letter I physically mailed in April are all still in translation. It was my understanding that the new way of sending letters electronically would be faster. Also, I have not heard from Jedida since last year. She was always so good about writing in the past. I am concerned about Jedida and have written her words of concern and encouragement, but I do not think she is receiving my letters.
Is there any way you can check on my letters? Thank you, Vanessa
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Vanessa

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Posted 4 years ago

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KristenH, Champion

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Hi Vanessa, someone from Compassion will be able to research this for you tomorrow but I just wanted to encourage you that your letters will most definitely reach Jedida. The new process is meant to speed things up, but right now the country offices and adapting to the new way of doing things and there are some things to be worked out! Compassion reps have stated that as these things are ironed out the process will start to get quicker but that for now we should expect the normal 2-3 month processing time that we're used to. I have some letters to one of my kids that are still in translation from April! 

As to your question about letters from your sweet girl, I am sure Compassion will look into this for you tomorrow since it sounds like it's been more than six months since you've heard from her!

Blessings, Kristen
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Sarah, Official Rep

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Hi Vanessa! I am so sorry that this transition to our new letter system has been discouraging for you and caused you to worry that Jedida is not receiving your letters. Though your letters are in translation still, they will get to your sweet girl! Like Kristen mentioned, we are still seeing letters take up to two or three months to be processed and delivered to the children and sponsors. I am showing that the letter you wrote in April did actually complete the journey through the new system though!

Our system shows that Jedida wrote a letter that we processed in our Colorado office on January 20. Is that the last letter from her that you are talking about? If you could double check whether you received that letter or not, I would be most grateful! Nevertheless, it will be six months since she wrote you a letter on July 20, at which time I will send an inquiry to the office in Burkina Faso if no letter is uploaded to the system by that date. The country staff will help remind her that it is time to write a new letter, and we will get it back to you as quickly as we can. That process usually takes between six and eight weeks to complete. Let me know about her January 20 letter, and I can help you further from there. We may be able to do an inquiry if you didn't actually receive that letter.
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Beth

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I wonder if writing has stopped in other countries too? It has seemed that way to me, but was really surprised to see you mention it is really happening in your child's country, Jennifer. Thanks for sharing.
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Emily

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Hi Beth! Please rest assured that writing has not stopped in our countries. Children are writing as normal :). 
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Beth

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Good to hear, but unfortunately the letters have not been 'normal' for me since the new system. I use to get letters every 2-3 months. Letters have stopped, and the letters I have written are just piling up waiting to be processed. Not sure if I should keep adding to that pile. Thank you letters are uncharacteristically overdue. It's like all communication has been stopped between me and my kids. :-(

Just thinking, if my letters are piling up and not getting to the kids, then according to Compassion's guidelines they will not be writing me any letters if they have not received any. (Not a good situation, and frustrating too, since I find myself helpless to correct it.) I know how I feel when I don't get any letters from my kids. If the letters are as important to the kids as we are told, then imagine how the kids must feel. If the letters aren't being delivered, then the kids must think the sponsor doesn't care enough or isn't taking the time to write. I worked really hard to build a relationship with my boys. I saw a shy boy become a confident boy with a big smile!! I would never do anything to destroy those relationships. I hope they know that, even though they aren't receiving my letters.

According to my account, the last letter received from me was April 7. I use to write every week, but lately have written 1-2 times per month.

(Edited)
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Christina, Employee

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Beth, I'm so sorry that your letters to and from your 3 boys has not been normal for you since the new system was implemented. We understand the new system has caused delays in processing. We love the amazing letters from our sponsors, and I encourage you to keep writing your loving letter to them. They will still be delivered. Our goal for these changes has been to help foster closer relationships with your children because we care deeply about the difference it makes. I'm sorry that it is taking longer than expected to work out all the bugs, but we expect these letters to speed up in the near future. I see that we have already sent inquiries for all 3 of your boys regarding the lack of letters and thank you letters for your gifts. It can take about 6 weeks to receive information from the field office, so we have about 3-4 more weeks left to hear back from them. Thank you so much for your understanding and patience!

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