letter in translation

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I see on my account I have a letter waiting to be translated from my correspondent child it says it has been in translation since the 22nd any idea how long this will take???? it seems like a long time it has been a week
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Debra Gonzalez

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Posted 1 year ago

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Sarah Heacock Schreffler

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I have one (From a sponsored child) in translation since 9-12.  If it goes a whole month, you can ask the social media ladies to take a look at it. So far they have all been going through before the month is over. Though I've got one from me to one of my kids dated 8-30 that I'll ask about next week if it doesn't clear over the weekend.
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Debra Gonzalez

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This reply was created from a merged topic originally titled letter in translation.

I see on my account I have a letter waiting to be translated from my correspondent child it says it has been in translation since the 22nd any idea how long this will take???? it seems like a long time it has been a week
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Susan, Sponsor and Donor Relations, Social Media

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He Debra! Each of our country offices transitioned to a new translation system in the last few months. This means that you may see letters take slightly longer to go through translation for a time and then they should speed back up again as our offices adjust to the new system. That said, your letter should go through shortly. Thank you for your patience with us as we work to deliver this letter as quickly as possible. 
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Bre Boswell

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My letter from my child had been in translation since the 5th. Any idea how much longer it may take?
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Madison

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Hello Bre! Your letter should be going through shortly. Like Susan mentioned above, each of our country offices have transitioned to a new translation system. This may mean that it will take a little bit longer to go through the translation process. After our country offices have adjusted to the new system, your letters will be going through up to speed again. If you have any further questions, please let us know and we will be happy to assist you! :) 

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