Letter is not available

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  • Updated 1 year ago
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I have had a letter that has been "in transit" for a couple of months now. It says the translation was submitted August 28th but it now says this letter is "N/A". Why is this? Thanks
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Laura Elberling

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Posted 1 year ago

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Susan, Sponsor and Donor Relations, Social Media

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Laura, I am so sorry that your letter has been in transit so long and then it went to N/A. Was this the letter from Micaela? If so, it looks like this letter is still in translation. I trust it should come through for you shortly. Thank you for your patience.
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Laura Elberling

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Yes, thank you.
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Sarah Heacock Schreffler

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Both of my In Transit letters from a child went to NA today. I wonder if they changed something in the database/shown status.
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Susan, Sponsor and Donor Relations, Social Media

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Sarah, I'm not sure but I have been hearing from multiple sponsors that some of their letters online have switched to N/A status today. It is possible that something happened with our online system.  

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