Letter marked "Just Received" since January 31, 2017

  • 1
  • Question
  • Updated 2 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: old posts

We sent a letter to our sponsored child on January 31, 2017. It shows up on our account that it is just received. Is it possible to have that letter manually pushed through the system so that it can make it to translation?
Photo of Erica Cielinski

Erica Cielinski

  • 0 Posts
  • 0 Reply Likes

Posted 2 years ago

  • 1
Photo of April Rose

April Rose

  • 48 Posts
  • 8 Reply Likes
I too sent one on January 31St to my girl Ingrid (CO038400011) that's also marked just received, however the other letters I've sent to her since then are also marked 'just received'.
Photo of Sarah

Sarah, Sponsor and Donor Relations, Social Media

  • 4932 Posts
  • 1090 Reply Likes
Erica and April, I am so sorry that these letters are still in the received status for you. I have submitted them to our IT department to be pushed through for you as soon as we can!

This conversation is no longer open for comments or replies.